Groove Ball Warranty


One Leg Up Pet Products offers a limited two year warranty on the Groove Ball size Large. We believe it’s design and high quality material makes it one of the toughest toys available. The warranty gives the customer one free replacement per household of the Groove Ball Large size, should the product become damaged during normal use by a dog. To redeem the warranty, the customer must submit a request for the replacement Groove Ball by contacting us through email at jon@1LegUpPets.com. Name and email must be submitted and in the comments the customer will need to request their replacement. The customer will be contacted via email by a One Leg Up Pet Products representative. They will send an email request for proof of purchase and a photo of the damaged product. The replacement Groove Ball size Large will be sent to the customer on an individual, case-by-case basis.